Privacy Policy LV66 — Malaysia Member Data Protection

LV66 is an online gaming platform committed to protecting the privacy of every member in Malaysia. We understand that entrusting your personal information to any online platform requires a high level of confidence, and we take that responsibility seriously.

This Privacy Policy explains how we handle your personal information — from the moment you browse our website to when you become an active member enjoying lv66's games and promotions. We are committed to being fully transparent about our data practices so you can make informed decisions about using our platform.

This Policy applies to all users of the lv66 website at lv66.bz, including casual visitors, prospective members, and registered members. It covers all our interaction channels including the website, mobile app, and customer service communications.

LV66 collects your personal information through several different channels. We only collect information that is genuinely necessary to provide you with the best service.

Information you provide directly:

• Full name, date of birth, and identification number (for the KYC process).
• Email address and mobile number for account communications.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Passwords stored in encrypted hash form — not plain text.
• Identity verification documents such as a national ID or passport when required.

Information collected automatically:

• IP address, device type, operating system, and web browser type.
• Game activity data including date, time, game type, and betting amount.
• Session logs and access records used for security and audit purposes.
• Cookie data and similar tracking technologies (see Section 5 for further details).

Every piece of information we collect is used for specific and legitimate purposes. lv66 does not use your data for purposes unrelated to the provision of our services.

• Account Management: Processing registrations, verifying identity, and managing your member account on an ongoing basis.
• Transaction Processing: Facilitating secure fund deposits and withdrawals via your chosen payment method.
• Service Provision: Ensuring you can access all games, promotions, and LV66 platform features available.
• Platform Security: Detecting and preventing fraud, money laundering, and other unlawful activities that could harm the platform or other members.
• Legal Compliance: Fulfilling compliance obligations including anti-money laundering (AML) and know your customer (KYC) requirements.
• Customer Support: Providing effective and relevant support based on your account history and interactions with our team.
• Product Improvement: Analysing usage patterns in aggregate (not individually) to improve user experience and develop new features.
• Marketing Communications: Sending you relevant offers, promotions, and updates — only if you have consented to receive them.

LV66 does not sell or disclose members' personal information to third parties for independent marketing purposes. However, there are limited situations where we need to share your data with specific parties to ensure smooth service delivery and legal compliance.

• Payment Providers: Transaction information is shared with payment processors required to complete your deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Game Software Providers: Required game data is shared with our gaming platform providers to ensure a smooth and fair gaming experience.
• Regulatory Authorities: LV66 will disclose information to authorities when required by law, court order, or a valid official investigation.
• Technical Support Services: IT and infrastructure service providers that help maintain our platform may access certain data, but only within the scope of work required and subject to confidentiality agreements.

LV66 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as session login, account security, and basic navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use our website to help us improve platform performance and usability.
• Functional Cookies: Saving your preferences such as language, location, and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Used to understand aggregated traffic patterns and platform usage for product improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or your experience on the lv66 platform.

LV66 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data stored in our database, including financial information and passwords.
• Multi-layered firewall and intrusion detection systems monitoring network traffic 24 hours a day.
• Role-based access controls ensuring only authorized staff can access specific data.
• Regular security audits by independent third-party experts to identify and address vulnerabilities.
• A clear incident response procedure to address any security breaches swiftly and effectively.

LV66 respects your rights regarding personal data. Below are the rights you hold and how to exercise them:

To exercise any of the above rights, please contact the lv66 customer support team through the available communication channels on the platform. We will process your request within a reasonable timeframe and inform you of the action taken.

The LV66 platform is intended exclusively for individuals aged 18 years and above. We do not intentionally collect or process any personal information from minors.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete the information and close the relevant account. If you believe your child or any underage individual has registered on our platform, please contact our support team immediately.

LV66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features introduced.

• Any significant changes will be communicated to members via a clear notice on the website or through registered communication channels.
• The "Updated" date at the top of this document will always reflect the date of the most recent revision.
• Continued use of the platform after amendments take effect will be considered acceptance of the updated terms.
• We encourage you to review this Privacy Policy periodically to ensure you are always informed about how we handle your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

You can reach the lv66 customer support team on duty 24 hours a day, 7 days a week through the available channels on our platform. We are committed to responding within a reasonable timeframe and resolving every enquiry thoroughly and professionally.

If you are not satisfied with the response provided, you have the right to escalate your complaint to the relevant data protection authority under applicable laws in Malaysia.